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Term of Bookings

"S.I TRAVEL" refers to operating companies. "Agent" refers to Tour Operator and/or their respective Travel Agents making bookings through S.I TRAVEL on behalf of their "Clients" (passengers).


All bookings are made through the S.I TRAVEL Booking Center in Phnom Penh.


(855-23) 218 880

Hotline : (855-89) 956 999
Fax: (855-23) 210 777
E-mail : This e-mail address is being protected from spambots. You need JavaScript enabled to view it
Website : http://www.sitravel.com.kh


All S.I TRAVEL products are based on a "per PAX" system, meaning prices are quoted on a per passenger basis. Children are included in this count, however in many cases discounts apply depending on the age of the child. Please note however that for a Meal Plan a child accompanying adults will not be included and will incur an additional meal charge.

It is the Agents responsibility to ensure S.I TRAVEL is notified of All travelling Clients even if a child is travelling without charge.


All product pricing is quoted in United States Dollars. The invoice is payable at least 15 DAYS PRIOR TO ARRIVAL of the client (start of journey). Payment shall be made in US dollars, into the account specified in the invoice Non-payment in advance will result in cancellation of tour, unless Agent credit terms are arranged in advance with S.I TRAVEL. Any cancellation charges levied by suppliers will be charged to Agent.

Bank :

A/C Number: 1046896
#20 Kramuon Sar & corner of Street 67, Sangkat Phsar Thmey I, Khan Daun Penh,
Phnom Penh,
Kingdom of Cambodia.
Tel: (855) 23 999 000
Fax: (855) 23 221 309
Website: www.anzroyal.com
Swift Code: ANZBKHPP

United States Intermediary Bank (IBK):
Fedwire Number: 021000021
Swift Code: CHASUS33


The scope of contractual services rendered by S.I TRAVEL is set out in this current confidential tariff and the specifications in the relevant tour confirmation documents received by Agent. Any amendments to and modifications of contractual services only apply when confirmed in writing by S.I TRAVEL, who reserve the right to charge additional fees and/or surcharges for such approved change in services rendered.

Transport Timings: All transport (flight, boat, train, bus, car etc) timings are provisional and could be subject to change. Agents will be informed of any major change as soon as S.I TRAVEL is notified.


The scope of contractual services rendered by S.I TRAVEL is set out in this current confidential tariff and the specifications in the relevant tour confirmation documents received by Agent. Any amendments to and modifications of contractual services only apply when confirmed in writing by S.I TRAVEL, who reserve the right to charge additional fees and/or surcharges for such approved change in services rendered.

After commencement of journey :
Any such requests for changes in services rendered once the Client journey has commenced, including changes in itinerary items, will only be permissible subject to receipt of written authorization for such changes and/or additional fees for said services from Agent or payment made directly by Client to S.I TRAVEL.

Forced modifications :
Should it become necessary for S.I TRAVEL to modify or amend the scope of contractual services rendered through the result of changes in third party supplier services (e.g. changes or cancellation of airline, train, bus, or other transport schedules; hotels overbooked etc.), S.I TRAVEL will do its utmost to replace said service(s) - however it may not be possible always to provide an alternate service. S.I TRAVEL shall not be held liable for any losses (real or otherwise) as a result of such third party actions.


The price of Agents tour arrangements can be varied due to changes in third party service costs, e.g. peak season surcharges, fuel surcharges, scheduled airfares, government imposed fees, compulsory meals, Visa increases and any other service surcharges which are imposed on to S.I TRAVEL. We will endeavour to notify Agents of such increases as early in advance as possible, however Agent acknowledges that such surcharges are beyond the control of S.I TRAVEL and therefore we must pass on such surcharges to Agent/Client.


If Agent wishes to cancel booked and CONFIRMED services, it must do so in WRITING to the S.I TRAVEL BOOKING CENTER in Phnom Penh (contact details above); cancellation fees will apply as follows:
31+ days before arrival - no cancellation fee
15 to 30 days before arrival date - 10% of tour price
7 to 14 days before arrival date - 20% of tour price
1 to 6 days before arrival date - 50% of tour price
No Show - 100% of tour price

Special cancellation fees may apply if specified in the quotation. In addition, S.I TRAVEL may claim losses exceeding the flat rate cancellation fee, whenever proof of such loss can be provided. In such instances, the client is entitled to furnish proof to S.I TRAVEL that no loss has yet occurred or that it is considerably lower than the excess amount charged. S.I TRAVEL is entitled to pass on additional costs to the client if charged for by service providers (e.g. fees for unoccupied beds / seats).


It is a condition of booking with every Agent that Agent ensures its Clients have adequate insurance covered. Such insurance coverage should provide sufficient coverage against unexpected cancellation charges, journey delays, medical costs that might be incurred while travelling overseas, loss of money, or belongings, or personal liability claims. In the event of a claim for loss or damages, in the first instance Client and/or Agent should make such claim through the Insurance provider.


There is no standard method of rating hotels, transport services, guides etc across the world. Many counties have differing official and unofficial ways of assessing these services and some do not rate services at all. Therefore S.I TRAVEL has used its discretion to rate services such as Hotel rooms as Deluxe plus, Deluxe, First, Superior, and Medium etc. Therefore please check with S.I TRAVEL at time of booking to clarify which level of service is being booked and to notify Clients of such.


S.I TRAVEL does not give any warranty or representation whatsoever in connection with the accuracy and/or completeness of any information provided pursuant to the service rendered. Where S.I TRAVEL supplies in connection with the provision of the service booked and confirmed any goods or services supplied by a third party, S.I TRAVEL does not give any warranty, guarantee or other term as to their quality, fitness for purpose or otherwise, but shall, where possible, assign to the Agent the benefit of any warranty, guarantee or indemnity given by the person supplying the goods or services on behalf of S.I TRAVEL.

S.I TRAVEL shall have no liability to the Agent and/or Client for any loss, damage, costs, expenses or other claims for compensation arising from any Input Material or instructions supplied by the Agent which are incomplete, incorrect, inaccurate, illegible, out of sequence or in the wrong form, or arising from late arrival or non-arrival, or any other fault of the Agent and/or Client.

Except in respect of death or personal injury caused by S.I TRAVEL's negligence, S.I TRAVEL shall not be liable to the Agent and/or Client by reason of any representation (unless fraudulent), or any implied warranty, condition or other term, or any duty at common law, or under the express terms of the Contract, for any loss of profit or any indirect, special or consequential loss which could not reasonably have been within the contemplation of the parties, damage, costs, expenses or other claims (whether caused by the negligence of S.I TRAVEL, its servants or agents or otherwise) which arise out of or in connection with the provision of the Specified Service or their use by the Client, and the entire liability of the commission received by S.I TRAVEL from the suppliers for the Client's booking.

S.I TRAVEL shall not be liable to the Agent and/or Client or be deemed to be in breach of the Contract by reason of any delay in performing, or any failure to perform, any of S.I TRAVEL's obligations in relation to the Specified Service, if the delay or failure was due to any act of God, fire, flood, draught or other abnormal weather conditions, war, strike, lock-out or other industrial dispute, civil commotion, riot, malicious damage, breakdown of plant or machinery, default of suppliers, (including, without limitation, any action or omission by any supplier and/or airline).


S.I TRAVEL will respect the privacy of Agent and/or Clients data which Agent supplies to S.I TRAVEL in accordance with S.I TRAVEL Privacy Policy. S.I TRAVEL will comply with all applicable data protection legislation in respect of it. Agent agrees to keep its Clients data accurate and up to date and promptly to send S.I TRAVEL any new or revised Client data. Unless S.I TRAVEL has Agents express written consent S.I TRAVEL will only disclose Client data to third parties if this is required for the purpose of completing Agents transaction. However, S.I TRAVEL may disclose Client data to certain permitted third parties, who are bound by confidentiality codes, and when S.I TRAVEL is legally obliged to disclose such data.


a) If S.I TRAVEL booked the flight on behalf of the Tour Operator (domestic or International) then if required ) S.I TRAVEL has the obligation to reconfirm the flight for the PAX and/or assist the PAX in making changes etc to the flight(s).

b) If S.I TRAVEL did NOT book the flight (domestic or International was booked by PAX or Agent) then S.I TRAVEL is under no obligation to reconfirm for PAX and if PAX wishes to make changes then S.I TRAVEL may charge a handling fee for such changes and/or reconfirmation.

c) If an Airline changes a scheduled arrival/departure of a flight that a PAX is booked on (whether or not S.I TRAVEL booked the ticket) AND S.I TRAVEL is notified of this change IN ADVANCE then S.I TRAVEL is obligated to assist the PAX to reconfirm on the new flight time (or alternate flight) and if required to amend or change the PAX itinerary (also to advise TO of such changes).

d) If S.I TRAVEL makes a change to a PAX ticketed flight (regardless of who booked the original flight) then S.I TRAVEL will RECHECK and RECONFIRM ALL OTHER FLIGHT SEGMENTS PAX is holding, especially International sectors that may be linked to a Domestic transfer. In certain instances a change to a ticketed flight sector may trigger an automatic cancellation of all other connected sectors (including International) so it is imperative that S.I TRAVEL RECHECK these other sectors and ensure the relevant airline(s) have the updated flight information.


Prices quoted apply according to the validity specified in the quotation. Agent is responsible to ensure clients have valid passport, visa and health documents for the countries booked. Any delay, change or cancellation of booking as a result of the passengers passport, visa, health or currency control provisions of the individual country being travelled to, will result in cancellation charges.
If S.I TRAVEL agrees to arrange visa services it does so on behalf of the Client and/or Agent and cannot accept any responsibility for delays or Visa refusal by the respective government agencies.
Should any clause or provision of these Terms & Conditions become void or unenforceable, the validity of the remaining Terms & Conditions shall not be affected or impaired thereby.
These Terms & Conditions, including additional Terms & Conditions notified to Agent at time of booking apply in all countries that S.I Travel provides services and any action brought against S.I TRAVEL from Agent and/or Client shall be limited to the responsible S.I TRAVEL operations office where the disputed services were rendered.

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